Billing & Plans

Overview

QOC Cloud Console offers flexible pricing plans to match your needs, from individual developers to large enterprises. All plans include core features with varying limits and capabilities.

Available Plans

Free Tier

Perfect for personal projects and learning:

Best for:

• Learning and experimentation
• Personal projects
• MVPs and prototypes
• Development environments

Pro Plan

For growing applications and small teams:

Best for:

• Production applications
• Small to medium teams
• Businesses requiring SLA
• Multi-environment setups

Enterprise Plan

For large-scale applications and organizations:

Best for:

• Enterprise applications
• Large organizations
• Compliance requirements (HIPAA, SOC 2)
• High-traffic applications

Plan Comparison

Upgrading Your Plan

To upgrade your plan:

1. Navigate to Billing in the sidebar
2. Click Upgrade Plan
3. Select your desired plan
4. Enter payment information
5. Confirm the upgrade

Your new limits take effect immediately.

Payment Methods

We accept the following payment methods:

• Credit Cards: Visa, Mastercard, American Express
• Debit Cards: Most major debit cards
• PayPal: For Pro and Enterprise plans
• Bank Transfer: Enterprise only (annual billing)
• Purchase Orders: Enterprise only

Billing Cycle

Monthly Billing

• Charged on the same day each month
• Cancel anytime, effective at end of current cycle
• Prorated charges for upgrades mid-cycle

Annual Billing

• Save 20% with annual payment
• Available for Pro and Enterprise
• Billed once per year
• 30-day money-back guarantee

Usage Tracking

Monitor your consumption in real-time:

Dashboard Metrics

View current usage against your plan limits:

• API Requests: Requests this billing period
• Database Storage: Current storage used
• Data Transfer: Bandwidth consumed
• Active Projects: Number of projects

Usage Alerts

Receive notifications when you reach:

• 80% of any limit: Warning notification
• 90% of any limit: Critical notification
• 100% of any limit: Service may be restricted

Overage Charges

Pro Plan Overages

If you exceed your plan limits:

• API Requests: $0.50 per 10,000 additional requests
• Database Storage: $5 per additional GB/month
• Team Members: $10 per additional member/month

Overages are billed at the end of your billing cycle.

Enterprise Plan

Custom limits with negotiated overage rates. Contact your account manager for details.

Downgrading

To downgrade your plan:

1. Navigate to Billing
2. Click Change Plan
3. Select a lower tier
4. Review what will change
5. Confirm the downgrade

What Happens When You Downgrade

• Existing resources remain but may become read-only
• Excess team members will need to be removed
• Additional projects will need to be transferred or deleted
• Advanced features become unavailable

Cancellation

To cancel your subscription:

1. Navigate to Billing
2. Click Cancel Subscription
3. Select a cancellation reason (optional)
4. Confirm cancellation

Your subscription remains active until the end of the paid period. After that, your account reverts to the Free tier.

Data Retention

• Immediate: All data remains accessible
• 30 days: Full access in read-only mode
• After 30 days: Data may be archived
• After 90 days: Data may be deleted

Refunds

Refund Policy

• Pro Plan: 30-day money-back guarantee
• Enterprise Plan: Custom terms in your contract
• Free Tier: N/A (no charges)

To request a refund:

1. Contact support within 30 days of payment
2. Provide your project ID and payment details
3. Allow 5-7 business days for processing

Invoices

Access your billing history:

1. Navigate to Billing
2. Click Invoices
3. View or download invoices

Each invoice includes:

• Invoice number
• Billing date
• Amount charged
• Payment method
• Line-item breakdown
• Tax information (if applicable)

Invoices are automatically emailed to your account email.

Tax Information

VAT/GST

Businesses in applicable regions may need to provide:

• VAT/GST number
• Business registration details
• Tax exemption certificates

Add tax information in Billing > Tax Information.

US Sales Tax

Sales tax is automatically calculated based on your billing address for applicable US states.

Enterprise Custom Plans

Need something unique? Enterprise plans can include:

• Custom Feature Development: Specific features for your needs
• Dedicated Infrastructure: Isolated resources
• White-Label Options: Branded experience
• SLA Guarantees: Custom uptime commitments
• Compliance Support: HIPAA, SOC 2, GDPR assistance